In every fertilizer, chemical, or fuel plant there are personnel who are relied upon to operate the facility. These individuals understand the everyday operations — from when and how the product is brought on-site, off-loaded, stored, and then dispensed — and provide the framework for developing a realistic and practical flood response plan. Ask each of these individuals what steps they would take and what resources they think need to be protected if the property is under a flood warning. They should be able to readily list a number of steps they would take to protect the interest of the facility. Have each person review shutdown and reaction procedures. Ask them to prioritize the list so that anyone working in the area will know what to do first when a flood threatens. The list of procedures you compile from your key personnel across the plant’s operations will form the blueprint of your flood emergency plan. Part of your flood-training program should be to take pictures of people doing the listed procedures. Show the photos to employees and discuss why they are important. This process will help those less familiar with the operation successfully put the plan in motion when the person responsible for that work is not available.